Here is a synopsis of a post by Steven Woods that discusses a really good idea, Four Reasons for an Information Concierge:
There is a role in modern sales and marketing that is just starting to form. I call it the “Information Concierge”, but I suspect a similar role is called many things in many [...]
Here are several excerpts from an excellent post by Bruce Temkins, It’s Time For Text Analytics:
At the Clarabridge event this week, I got to spend time with many executives from large companies that were thrilled with the results from their text analytics efforts.
While most companies were still in relatively early stages of their deployments, the ROI of [...]
Social Business Goes Mainstream in the Enterprise, Forcing Cultural and Process Shifts from the Inside Out
Recent IDC research on the intersection of Web 2.0, Enterprise 2.0, and collaboration shows that we are entering a time of significant cultural and process change for businesses, driven by the emergence of the social Web. According to a new IDC survey, 57% of U.S. workers use social media for business purposes at least once per week. Additional findings from IDC’s social business research include
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Lotus Knows Social Media, But Do Customers? Here’s a excellent post by Zeus Kerraval, a Research Manager at The Yankee Group, Lotus Knows Social Media, But Do Customers?: I attended this year’s...