Amdocs announced the results of an independent survey that examined customer care issues associated with smartphone devices and the impact these have on user adoption and customer satisfaction. The survey found that while smartphones are becoming increasingly complex, the majority of customer support calls pertain to basic issues that can be resolved remotely, requiring little or no technical
It may not be the biggest surprise to hear iPhone-related announcements while the Macworld conference is taking place, but we at BlogCRM are always interested in seeing that phone’s trajectory in becoming an enterprise staple, and the iPhone CRM functions that arise. Today’s news: IBM will demonstrate new enterprise-facing collaboration software (from the Lotus Software [...]
Cloud-Based Services and Collaboration Fuel Growth in the North American Hosted Enterprise Email Markets
After years of uncertainty, the North American hosted enterprise email markets have finally taken off. As businesses perceive email as mission-critical, they were skeptical about email applications residing outside the enterprise in a third-party data center in the past. However, the entry of large cloud-based providers and on-premise email vendors has lent credibility to the software as a
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