Yesterday, Sage India announced that Reuters Market Light (RML) deployed a Sage CRM and a Sage ERP solution to automate business processes. RML, a commodity pricing information provider in India, needed help with voucher management, complaint management, customer interaction and financial operations. Sage Software, a business management software provider, was able to help RML successfully implement a 100 user pack of Sage CRM and a 5 user pack of Sage Accpac ERP.

Before Sage’s software, RML was using a discrete system that was neither efficient nor easy to use. Now, with Sage, vouchers are quickly generated and dispatched to distributors. Customer information is automatically reflected in the customer relationship management (CRM) system. RML employees can see all relevant customer information, such as escalation history, calls received, interactions and support cases. This enhances customer satisfaction because the RML employees are more knowledgeable about the customers and their needs.

The Sage CRM system is also instantly synchronized with the profile management system, which then automatically activates an SMS service on the customers’ mobile phones. There is also a case management feature in Sage CRM. This tracks all complaints and issues to ensure that each one is assigned, managed and closed.

RML’s Vice President of Operations, Ranjeet Pawar, commented on RML’s decision to implement Sage’s CRM and ERP software. He said, “Today over 200,000 farmers rely on our service to get information which is critical to the way they work therefore it was important for us to automate critical processes which could ensure the information reaches the farmer at the right time and grievances are seamlessly addressed. We were looking for an integrated solution which could give us a single platform for serve our customers.”

Sage India is also excited to be working with RML. The Managing Director at Sage India, Thomas Abraham, said, “We are pleased to partner with Reuters Market Light in their initiative to empower Indian farmers using state of the art technology to provide timely information that enhances overall farmer productivity.”

RML’s business processes were automated and became a lot easier with the Sage CRM and ERP software. Now, RML will be able to grow and increase customer satisfaction.

CRM Software Free Trial – Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news, reviews & comparisons.

Post Name:
Sage CRM & ERP Software Implemented at Reuters Market Light – Story From: We Blog CRM
* If Needed – To Read the Full Story: (post’s here may be limited by vendor’s RSS feed) – Highlight above post’s blue title, right click and search with google.

Listed Related posts:

1. Sage SalesLogix Mobile Implementation Guide v1.1 - Story From: SalesLogix Training Blog To install Sage SalesLogix Mobile, refer to the Sage SalesLogix Mobile Implementation Guide v1.1. You can find this guide and the v1.1.zip (Application Architect bundle) inside...
2. New Sage SalesLogix Cloud Capabilities - Story From: Larry Ritter's Development Blog articles When we introduced the Sage SalesLogix Cloud earlier this year we hinted at a new generation of capabilities based on our approach.  Today, we are pleased...
3. Sage’s SalesLogix Now Available on Amazon EC2 - Story From: We Blog CRM Sage North America, the business management software and services provider, is offering Sage SalesLogix CRM Suite on the Amazon Elastic Computer Cloud (Amazon EC2). The...
4. update CRM Inc Brings a Revolution in Cloud-Based CRM Solutions to the North American Life Sciences Market - Story From: We Blog CRM update CRM Inc, a European CRM solutions innovator, has launched its new update.revolution CRM suite to North America. update.revolution is an advanced cloud-based enterprise-managed CRM service...
5. The topic here is a basic course of defining CRM software features and why you must kickoff producing a Customer Relationship Management software plan for your company. - Story From: The concept of Customer Relationship Management Software is a bit unclear for most people and in today’s business environment. The term CRM Software has broadly...