Latest CRM Software News, Reviews and Comparisons
6 Mar
Desktop software just doesn't make business sense anymore: it's complicated, clumsy, outdated and cumbersome. Go Cloud!
The Cloud is a natural solution for companies that live or die in today’s real-time world.
With shorten sales cycles, fast research and development turnaround, shrinking margins, being the first on the market is simply a necessity, not an option. Being second could be just death… look at Palm now!
Just as Salesforce.com with its cloud-based CRM solution, I think a cloud-based ERP (enterprise ressource planning) is just the best solution for those companies that need to react quickly to their business activity.
Here are the main benefits of being able to manage an entire business from the Cloud:
And that’s myERP.com
5 Mar
WinPure Clean & Match 2010 is the complete software solution for list cleaning, data cleansing, and data deduplication (dedupe). This powerful tool lets you clean your mailing list, spreadsheet, marketing database with its five unique cleaning modules. Specifically designed for businesses that realize the importance of lists, this software ensures that redundancies are eliminated.
It quickly removes duplications you never even though existed in your database (names, emails, address, etc). Knowing the importance of a marketing list, the developers of the WinPure Clean & Match 2010 also added a feature that corrects invalid emails. In essence, it detects any data with incorrect formats and provides you with suggestions.
If you want to identify any missing information, this software can do so with its scoring system. Businesses that want to fully populate their name, address, and email fields can greatly benefit from Clean & Match 2010. The software helps you save time and money in many other ways too.
>Increases Accuracy – The deduplication feature on Clean & Match stops duplicate mailing immediately. There are many benefits to list accuracy. For example, you can lower your cost, lessen unnecessary tasks, and improve efficiency.
>Reduces Cost – The intelligent merge/purge and advanced deduplication significantly reduces your cost. Unnecessary marketing postage cost and manpower can be saved. This gives your business enough cost-savings that can be invested in more fruitful endeavors.
>Streamlines Any List – Virtually any type of list can be improved with WinPure Clean & Match 2010. Contact lists, prospects, and email list that are saved on Access, Excel, and text files can all be streamlined whether it is generated from CRM systems or Outlook.
>Improves Your Bottom Line – There is nothing customers have more than receiving “spam”. If they receive two similar mails from the same company simultaneously or consecutively, they will think that your company is spamming them. By using this software, you reduce this possibility to near zero levels. Their response can be seen in higher conversion rates and an improved bottom line.
>Enhances Brand Image – Containing features that lets you get rid of unwanted punctuations and spelling errors, the WinPure Clean & Match also enhances your brand image by letting you use standardized style for the customers’ names and addresses.
>Provides Versatility – WinPure Clean & Match 2010 has been specifically designed for versatility. Unlike other software applications that focus on one industry, this solution can be ideal for different fields including marketing, retail, and telemarketing. Banks, schools, and training organizations can all take advantage of this software.
>Contains Intuitive User-Interface – There are many data cleaning software available in the market but none can combine intuitiveness with powerful applications. The WinPure Clean & Match 2010 is able to achieve both. The company made sure that the product can be used by anyone, not just IT professionals by integrating an easy-to-understand interface and quick operation.
>No Annual Cost – Competing applications charge an annual license fee. WinPure charges no such cost. The company provides customers an option to pay a certain free for future upgrades if they want to take advantage of it. But no one is obliged to pay additional cost.
All these features are made possible with the seven modules integrated into the WinPure Clean & Match 2010 software.
Any business organization can benefit greatly from WinPure Clean & Match 2010. This powerful application helps you enhance your marketing efforts and yield tangible results. Aside from being amazed by how easy it is to use the application, you will also be surprised by how much you can save by using this intuitive software.
There are many reasons to buy the WinPure Clean & Match 2010 software. But it all comes down to two things: it helps you save money and it helps you make money. By providing business efficiency, your business becomes better-equipped to deal with the challenges of the dog-eat-dog market today.
Article Source : Save Time And Money With Winpure Clean & Match 2010 – Dedupe / Deduplication Made Easy And Affordable : ArticleBase
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You can download the demo version from http://www.winpure.com/downloadcleanmatch.html or visit http://www.winpure.com/ for more details.
5 Mar
More than half (60.8 percent) of 400 technology executives polled online by Deloitte believe metrics that gauge cost, time, quality and risk, along with governance compliance dashboards, are the most effective types of data management and governance measurements. Polled during a recent Deloitte webcast, executives also believe that focusing attention on the business case for data management is
4 Mar
Today, RightNow Technologies made a big move in encouraging CRM users to take up cloud platforms with the RightNow Cloud Services Agreement (CSA)—a client-focused approach to solution licensing. The overarching goal is to eradicate the hidden costs, intense maintenance bills, and shelfware often involved in current SaaS contract, filling in gaps to make contract negotiation simpler. In addition, RightNow is implementing a “Cloud Challenge”—their call to other vendors to “engage with clients like true cloud vendors, not on-premise vendors in cloud clothing,” says CEP Greg Gianforte.
The specifics of the RightNow CSA promise quicker implementations and innovations, and more customizable programs that allow users to pay based on usage and the number of users rather than choosing from a few pre-packaged plans. The present terms state that new RightNow users will be offered the CSA, and current customers will receive the offer when their present contracts are up for renewal; those new customers signing contracts under the CSA will be able to determine their renewal charges in the first contract. New users can also try RightNow CX, their flagship CRM product, for a 90-day trial with unlimited capacity.
And the RightNow CSA aims to bring tangible savings to customers. Allowing users to purchase only what they need are RightNow’s “seat months.” Seat months can be adjusted each year, are intended to do away with shelfware, and the concept will be especially helpful to users with seasonal businesses. Also pleasing to potential customers: RightNow pledges to return portions of a user’s subscription fees if the platform fails to meet service-level agreements (SLAs). As RightNow is promising cash back for SLA failures, they’ve fortified their SLAs, and therefore strengthened their product.
It’ll be interesting to see how other cloud vendors respond to RightNow’s developments. While announcing RightNow’s new cloud pricing model and the Cloud Challenge, Gianforte claimed that 30% of Salesforce.com CRM seats are shelfware. Things can sometimes get dicey when aggressively challenging your competitors like this, but it seems all in the spirit of better business, and we’re curious to see how it shapes SaaS CRM products.
4 Mar
3 Mar
I found a little tidbit recently that may end up saving you some time and frustration.
If you recently had your staging environment (which is a snapshot of the production server) refreshed, then you may have noticed that your Web Applets and Web Links were broken. That is because you were using URLs targeted to a specific CRM On Demand server. To prevent this issue from occurring in the future, you should use generic URLs. Let's look at an example to make this point more clear.
The following URL is targeted to the Account Home page on the gta server:
https://secure-ausomxgta.crmondemand.com/OnDemand/user/AccountHomePage
To make it easier to read, I underlined the server name and target page name.
The URL shown above is targeted to the gta server specifically. So, when this company's staging environment is refreshed, this link will be broken.
Using a generic server name within your URL will prevent future issues.
The URL shown below is targeted to the Account Home page using a generic server name:
https://secure.crmondemand.com/OnDemand/user/AccountHomePage
Notice that this URL does not contain the typical 'ausomx' portion of the link. Generic URLs can be used for Global Web Applets, Object Web Applets, and Global and Object Web Links. However, generic URLs cannot be used for Custom Web Tabs, because they require a server-specific URL.
To use a generic URL, simply replace the target page in the following example:
https://secure.crmondemand.com/OnDemand/user/[other]
3 Mar
I found a little tidbit recently that may end up saving you some time and frustration.
If you recently had your staging environment (which is a snapshot of the production server) refreshed, then you may have noticed that your Web Applets and Web Links were broken. That is because you were using URLs targeted to a specific CRM On Demand server. To prevent this issue from occurring in the future, you should use generic URLs. Let's look at an example to make this point more clear.
The following URL is targeted to the Account Home page on the gta server:
https://secure-ausomxgta.crmondemand.com/OnDemand/user/AccountHomePage
To make it easier to read, I underlined the server name and target page name.
The URL shown above is targeted to the gta server specifically. So, when this company's staging environment is refreshed, this link will be broken.
Using a generic server name within your URL will prevent future issues.
The URL shown below is targeted to the Account Home page using a generic server name:
http://secure.crmondemand.com/OnDemand/user/AccountHomePage
Notice that this URL does not contain the typical 'ausomx' portion of the link. Generic URLs can be used for Global Web Applets, Object Web Applets, and Global and Object Web Links. However, generic URLs cannot be used for Custom Web Tabs, because they require a server-specific URL.
To use a generic URL, simply replace the target page in the following example:
http://secure.crmondemand.com/OnDemand/user/[other]
3 Mar
I found a little tidbit recently that may end up saving you some time and frustration.
If you recently had your staging environment (which is a snapshot of the production server) refreshed, then you may have noticed that your Web Applets and Web Links were broken. That is because you were using URLs targeted to a specific CRM On Demand server. To prevent this issue from occurring in the future, you should use generic URLs. Let's look at an example to make this point more clear.
The following URL is targeted to the Account Home page on the gta server:
https://secure-ausomxgta.crmondemand.com/OnDemand/user/AccountHomePage
To make it easier to read, I underlined the server name and target page name.
The URL shown above is targeted to the gta server specifically. So, when this company's staging environment is refreshed, this link will be broken.
Using a generic server name within your URL will prevent future issues.
The URL shown below is targeted to the Account Home page using a generic server name:
http://secure.crmondemand.com/OnDemand/user/AccountHomePage
Notice that this URL does not contain the typical 'ausomx' portion of the link. Generic URLs can be used for Global Web Applets, Object Web Applets, and Global and Object Web Links. However, generic URLs cannot be used for Custom Web Tabs, because they require a server-specific URL.
To use a generic URL, simply replace the target page in the following example:
http://secure.crmondemand.com/OnDemand/user/[other]
2 Mar
Top marketing officers at U.S. companies plan significant hiring increases over the next two years as they remain optimistic about prospects for their firms and the U.S. economy, a new survey has found.The February 2010 CMO Survey is a nationwide poll of chief marketing officers conducted twice each year by Duke University’s Fuqua School of Business in conjunction with the American Marketing
2 Mar
25 Feb
Just about everyone agrees that 2009 is going to be a tough year for business, but it could be particularly difficult for those in sales, judging from the results of an annual sales performance survey.Despite the difficult times, a majority of companies (86%) said they were raising quotas for their sales force in 2009, according to the 2009 Sales Performance Optimization Survey from CSO Insights,
24 Feb
The relation between CRM and social media is a valuable one, and this week it continues to grow as Zoho integrates the ability to login with Facebook Connect.
Zoho’s online productivity suite is constantly innovating, and already allows users to use their Google, Google Apps, and Yahoo accounts to log into Zoho Apps—in fact, Zoho says that most of their users login from other applications to use their products. Facebook Connect likewise allows Zoho users to login using Facebook identification, link the two accounts, and even share documents with Facebook users that don’t have Zoho accounts. This sharing of information across application is a great start to CRM transcending the traditional platform with the help of social media, and something we’ll likely see more of with the proliferation of Social CRM.
Interestingly, Zoho has been aware of social media’s influence for a while. They’ve had their own Facebook application since 2007, which allows users to create documents, spreadsheets, and presentations from within Facebook, and integrates with Zoho Writer, Sheet and Show for collaborative purposes. Zoho has always had a mind for the social and could find Facebook drives traffic their way—and indeed, with 400 million users, Facebook could be the crux of good Social CRM.
We’re always interested in Social CRM news here at blog CRM, and we’d like to mention here that the editors of Business-Software.com have released a new vendor report: Top 10 Social CRM Vendors. For anyone interested in the segment, or looking for a good Social CRM solution, it’s a must read!
23 Feb
In a newly released report, Aberdeen Group found that top manufacturers were able to dramatically reduce their product development lead times, while increasing product quality, by leveraging community collaboration tools. These tools range from Web 2.0 plug-ins (e.g., wikis, blogs, discussion forums) for product development applications to virtual meeting solutions (e.g., teleconferencing
23 Feb
Since the purchase of Mobile 365 in 2006, Sybase has been providing effective mobile messaging solutions for B2C marketing and outreach. And only last week they announced they’ll be extending Sybase 36—their mobile messaging platform that includes mobile CRM support.
Sybase has a good mobile CRM portfolio, and customers even include the company everyone hopes will get hip, quick—SAP, which works with Sybase on a co-innovator basis. Sybase also recently added modules for giving customers SMS coupons, loyalty programs, and interactive campaigns.
Sybase’s director of product management, Scott Miller, stated that Sybase 365’s mobile CRM goal is to examine everything they do on the enterprise side and assign it a mobile application—allowing large enterprises to integrate the smaller pieces on a mobile platform. Sybase has reportedly spent the last year building a framework for the new server that links the hosted modules, and these modules include a toolkit and data reporting.
The ultimate objective for 2010 is to make headway on becoming more than a point solution and tie mobile CRM into mobile payments and mobile commerce. This would give Sybase a very complete mobile CRM product in comparison to some on the market, but it is also a very lofty aim.
As we mentioned earlier, SAP CRM would certainly benefit from such an extensive product. They have several Sybase mobile products in beta right now—Sybase Mobile Sales for SAP CRM, and Sybase Mobile Workflow for SAP Business Suite—that have added a purchase incentive for those that might have been questioning the advantage of an SAP investment. Those products are supposed to be generally available soon—reports say during Q1—and we’re curious to hear reviews. It would be interesting to see what Sybase’s mobile CRM expansion—when executed—means for SAP CRM, but until then we should keep our expectations realistic.
22 Feb
Facebook will be the No. 1 social network in all but 25 countries, according to Gartner, Inc. In countries such as Brazil, Russia, India, China and Japan it will not be No. 1. The prediction is one in a series Gartner analysts have made on customer relationship management (CRM) in areas including CRM marketing and social CRM.CRM remains high on the business agenda for CIOs in 2010. According to
22 Feb